After I sign in and click on a game, I only get a spinning circle. What should I do?

If you're trying to watch a game and you're seeing a continuous loading circle or connection error within the video player, this can usually be resolved by signing out of NFL Game Pass and clearing your web browser's cache, and relaunching the browser.

If you're unsure of how to clear your web browser's cache, please see the below links to instructions for the most commonly used browsers.

Chrome - https://support.google.com/chrome/answer/95582?hl=en

Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Edge - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Internet Explorer 11 - http://windows.microsoft.com/en-us/internet-explorer/manage-delete-browsing-history-internet-explorer#ie=ie-11

Internet Explorer 9 - http://windows.microsoft.com/en-us/windows7/how-to-delete-your-browsing-history-in-internet-explorer-9

Internet Explorer 7 & 8 - http://windows.microsoft.com/en-us/windows-vista/delete-temporary-internet-files

Safari - http://support.apple.com/kb/PH17191



* Users outside of the United States, Canada and China should check out our Game Pass INTL Guide
* Users in China should check out the Game Pass China Guide
* Canadian users should check out the DAZN Guide

 

 

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