Why is my video not playing?

Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:

Low Memory - if your computer has less than the minimum 512 MB of memory or you are running many applications at the same time, close other applications before playing a video.

Low Bandwidth - it is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Contact your internet provider if you suspect you are getting less than this speed.

* Users outside of the United States, Canada and China should check out our Game Pass INTL Guide
* Users in China should check out the Game Pass China Guide
* Canadian users should check out the DAZN Guide



Still have questions? Submit a request

Related FAQs

See more