I adjusted the quality settings on my computer. Why is the video still choppy or low quality?

If you're experiencing choppy or low video quality with NFL Game Pass, please make sure to try accessing with different web browsers such as Firefox, Chrome, Safari, etc. If you have the same issues across multiple browsers, please see the following information for troubleshooting tips.

Typically, poor video quality will be related to one of the following things: Internet bandwidth, CPU utilization, or local software or network conflicts (i.e. security app or content filtering/traffic shaping.)

 

Internet Bandwidth

Make sure you (or others on your network) are not downloading music, movies, or games while you are using NFL Game Pass, as these activities consume your bandwidth.

You will need a download speed of 5 Mbps or higher to watch streaming video with NFL Game Pass at the highest available quality. You can use this free online tool to check your Internet connection's speed http://www.speakeasy.net/speedtest -- select the New York option as a baseline.

 Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary. If you repeatedly have problems connecting, please notify your ISP. There are often quick fixes they can make when they learn about your issue.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

* Users outside of the United States, Canada and China should check out our Game Pass INTL Guide
* Users in China should check out the Game Pass China Guide
* Canadian users should check out the DAZN Guide

 

 

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