SELF SERVICE REFUND
Users that purchased full subscriptions (not installments) and are logged into their correct account* will have the ability to initiate a refund to their own account by pressing the correct button in the My Subscriptions section of the Account Page.
*Which includes being in the current region in which they purchased
Game Pass users should:
- Sign in to the correct account in a web browser, in the market in which they purchased
- There will either be an avatar or three lines to the top right of the page, so,
- EITHER go to the Avatar to the top right and select My Account
the Three Lines to the top right and select the Avatar TO THE LEFT
- Then expand the My Subscriptions section
- and select Cancel and Refund.
Please select "Submit a request" to the top right of this guide if this doesn't work.