SELF SERVICE REFUND
Users that purchased full subscriptions (not installments) and are logged into their correct account* will have the ability to initiate a refund to their own account by pressing the correct button in the My Subscriptions section of the Account Page.
*Which includes being in the current region in which they purchased
Game Pass users should:
- Sign in to the correct account in a web browser, in the market in which they purchased
- There will either be an avatar or three lines to the top right of the page, so,
- EITHER go to the Avatar to the top right and select My Account
OR
the Three Lines to the top right and select the Avatar TO THE LEFT
- Then expand the My Subscriptions section
- and select Cancel and Refund.
Please select "Submit a request" to the top right of this guide if this doesn't work.
Closed Captioning on Ipad app
Game Pass for iPad currently supports Closed Captioning for most streaming content. If you try to turn on/off Closed Captioning with the "CC" button in the NFL Game Pass iPad app and you're still seeing captions, you most likely have "Subtitles & Captioning" turned on in your iOS settings.To turn this feature on or off, go to your iPad's "Settings", select "Accessibility" and then select "Subtitles & Captioning." From this menu, turn the "Closed Captions + SDH" toggle switch off. You will then be able to turn captions on and off using the "CC" button in the NFL Game Pass iPad app.You may need to force NFL Game Pass to close in order for the changes to take effect.
Superbowl Archives
For users in China using the NFL Game Pass app, to access the over 20 classic Super Bowl archives*, click on the "NFL Network" tab in the NFL Game Pass video player. Next, click on the "ARCHIVES" button and then select "SUPER BOWL ARCHIVES" in menu.
Download games:
Users should be able to download games on iOS and Android this season, to our current knowledge. This is subject to change in the run up to the season. Please first reach out to your respective app store support team in case of any problem downloading. If problems persist, reach out to the support team in your Game Pass market.
Download the Gamepass app from itunes
In order to download NFL Game Pass iOS apps from iTunes, you need an international iTunes account. If you are unable to download NFL Game Pass apps, please contact iTunes customer support
* Users outside of the United States, Canada and China should check out our Game Pass INTL Guide
* Canadian users should check out the DAZN Guide