*Self-Service Refund for Game Pass Charge*

If

1. domestic or non-European international users are within the terms and conditions - within 14 days of an auto-renew charge, 7 days of a charge, or three days after a free trial is over, if
2. they are logged in to the correct account and currently located on the continent on which they purchased, and if
3. they purchased using a browser, and if
4. they purchased a full subscription, not one in installments

they should have the ability to initiate a refund to their own account by pressing the correct button in the My Subscriptions section of the Account Page.

Domestic or non-European international NFL Game Pass users should:

1.  Sign in to the correct account in a web browser, in the market in which they purchased
2. There will either be an avatar or three lines to the top right of the page, so, 
3. EITHER go to the Avatar to the top right and select My Account
   
   
   OR 
   
   the Three Lines to the top right and select the Avatar TO THE LEFT
   
   
   
4. Then expand the My Subscriptions section
   
   
   
5. and select Cancel and Refund.
   
   

Please select "Submit a request" to the top right of this guide if this doesn't work.