How do I cancel my free trial?
During your 7-day Free Trial, you can cancel your subscription by visiting your Account Page (be sure you are signed in with the NFL.com account used to subscribe). Click 'Cancel Subscription' under the section titled "NFL Game Pass Subscription".
What is the refund policy for NFL Game Pass?
* The below applies to markets outside of Europe and Canada. European users should check out our Game Pass Europe Guide while located within Europe.
You will be eligible for a refund if (i) you purchased a subscription to NFL Game Pass and you cancel within seven (7) days of the purchase date, (ii) you subscribed to a Free Trial of NFL Game Pass and you cancel within three (3) days after the Free Trial ends *[this is for only for users that purchase within the United States and it's territories], (iii) your subscription is auto-renewed and you cancel within 14 days of the automatic renewal date, or (iv) your subscription is canceled by us.
For all the details regarding refunds, please review our Terms & Conditions:
- Game Pass Domestic: http://www.nfl.com/help/subscriptions_terms
- Europe: https://www.nflgamepass.com/en/terms-of-service
- Outside of US, Canada, and Europe: http://www.nfl.com/help/subscriptions_terms-row
Why was I charged?
Unless you elect not to participate in the auto-renewal option, your seasonal subscription will automatically renew on approximately August 1 of the next year at the current year’s full season Fees (plus any applicable taxes) for the applicable Subscription Product for the entire NFL Season.
To cancel the annual automatic renewal feature, visit the My Account page or contact customer support. To contact customer support, select ‘Submit a request’ on the top right of this page.
* European users should check out our Game Pass Europe Guide while located within Europe.